Shipping policy
Shipping Policy
At Kims Store, we aim to provide a fast, reliable, and convenient delivery service.
1. Order Processing
Orders are usually processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
2. Domestic (US) Delivery
Standard domestic delivery typically takes 2–5 business days after dispatch. Delivery charges are displayed at checkout before you complete your purchase.
3. International Shipping
We currently ship to selected international destinations. International delivery times and charges vary by location and are displayed at checkout. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer.
4. Order Tracking
Where available, tracking information will be provided by email once your order has been dispatched. Not all shipping methods include tracking — this will be clearly indicated at checkout.
5. Delivery Delays
Delivery times may occasionally be affected by courier delays, public holidays, or circumstances beyond our control (e.g., extreme weather, strikes). We are not liable for delays caused by the courier once the order has been dispatched.
6. Lost or Stolen Parcels
If your tracking shows "delivered" but you have not received your parcel, please:
- Check with neighbors and any safe delivery spots
- Contact your local delivery depot/carrier
- Email us at taniaannflower@gmail.com within 7 days
We will investigate with the courier and arrange a replacement or refund where applicable.
7. Damaged in Transit
If your order arrives damaged, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or refund promptly.
8. Contact
For any shipping questions, please contact us at:
Email: taniaannflower@gmail.com
Last updated: September 8, 2026